Help & FAQs


Most frequent questions and answers

We are still delivering as normal, but in light of the spread of COVID-19 we’re taking all necessary precautions to keep our customers and colleagues safe.

We’ve switched to zero contact delivery until further notice. You won’t be asked to sign for your order

How do I know you have received my order?

We send you an email confirmation of your order as soon as your payment has been approved.


How do I cancel my order?

To cancel an order, please email help@frostfire.co.uk with your order ID and request to cancel.



When will I receive my order?

For information on shipping times and delivery dates. Please visit our Shipping Information & Delivery page.

Do you deliver to my address?

We deliver worldwide. For more information on where we ship. Please visit our Shipping Information & Delivery page.

Are Returns Free?

At the moment we do not currently provide pre-paid returns labels.

I need to return my order.

We can accept returns for orders within 30 days of delivery. Please visit our Returns & Exchanges page for more information.

What payment methods do you accept?

Frostfire accepts all major credit and debit cards including Visa, Mastercard and American Express.


Frostfire is dedicated to designing amazing products built with the the highest quality materials and guaranteed against defects in workmanship and engineering. We offer a 1 year guarantee on all of our products.

We currently offer discounts for all Blue Light card holders. To qualify for the discount you must email proof of your ID to help@frostfire.co.uk

Is it safe to use my card on your website?

Frostfire incorporates the very latest website security technology. We use Secure Socket Layer (SSL) technology which both encrypts and protects all the data you enter on our website. 


Will you share my personal data?

We treat our users data at strictly confidential and their data will not be shared to any third party. For more information, please visit our Privacy Policy.