Returns & Exchanges

 

We can offer a refund or exchange on items returned in an unused condition with the tags intact within 60 days of delivery. Proof of purchase must be available for us to process a refund. Any items received in non-sellable condition will not be accepted. 

If you have received an Frostfire item as a gift, you may return it for an exchange or credit note only. Please state this clearly when returning.

To arrange a return please use our contact form.

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us using our online form.

Faulty Items

If you have received an incorrect or faulty item please contact us immediately at help@frostfire.co.uk so that we can investigate this further. For items deemed as faulty a prepaid return label will be sent. Faulty Items will need to be inspected by our team before a replacement can be sent. Please do not send back faulty items without prior agreement. If you have purchased items from one of our stockists you will need to deal with them directly.

Items purchased from our retailers

If you have purchased items from one of our stockists you will need to deal with them directly. Unfortunately we are unable to offer direct refunds or exchanges on items purchased from any of our retailers.

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on help@frostfire.co.uk