RETURNS

We can offer a refund on items returned in an unused condition with the tags intact within 28 days of delivery. Proof of purchase must be available for us to process a refund. Any items received in non-sellable condition will not be accepted.

If you have received a Frostfire item as a gift, you may return it for an exchange or credit note only. Please state this clearly when returning.

If you wish to return an item. Please email returns@frostfire.co.uk to request a return ID. Include order ID and explaining which item you would like to return .

 

INTERNATIONAL ORDERS

For international returns, please send your returns to the below address:

Frostfire
102 Fairhaven Avenue,
West Mersea,
CO5 8BS,
United Kingdom

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on returns@frostfire.co.uk