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Returns & Exchanges

RETURNS

We can offer a refund on items returned in an unused condition with the tags intact within 30 days of delivery. Proof of purchase must be available for us to process a refund. Any items received in non-sellable condition will not be accepted.

If you have received a Frostfire item as a gift, you may return it for an exchange or credit note only. Please state this clearly when returning.

To return an item please print off and fill in the below Returns Form and send your item back to us via trackable mail or courier to:

FROSTFIRE RETURNS
UNIT 2 LIONS FARM
LANGHAM
CO4 5HY
United Kingdom 

If you have lost the returns slip or your returns slip was missing, you can download it below

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on help@frostfire.co.uk