Extended 90 Day Christmas Returns Period

We have extended our returns policy with the run up to Christmas so that gifts can be purchased in advance and returned after Christmas should they need to.

RETURNS

We can offer a refund on items returned in an unused condition with the tags intact within 30 days of delivery. Proof of purchase must be available for us to process a refund. Any items received in non-sellable condition will not be accepted.

If you have received a Frostfire item as a gift, you may return it for an exchange or credit note only. Please state this clearly when returning.

To return an item please print off and fill in the below Returns Form and send your item back to us via trackable mail or courier to:

FROSTFIRE RETURNS
102 Fairhaven Avenue,
Mersea Island,
CO5 8BS,
United Kingdom

If you have lost the returns slip or your returns slip was missing, you can download it below

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on help@frostfire.co.uk